The success or failure of an application can often depend on the level of support available. Azara Logic provides clients with a dedicated helpdesk accessed via either telephone, email or fax. Call logging software enables us to provide you with the highest levels of service. All calls are logged, monitored and tracked through to resolution.

We provide a range of support options, on applications developed by us or applications developed by other companies.

Contracted Support

Contracted support operates via an annual support contract which provides you with service level agreements and management of call resolution via regular (weekly, fortnightly or monthly) meetings. A copy of our standard support contract is available on request.

Block Support

With block support you purchase a fixed amout of support which you call-off as and when you require it. This saves you having to raise a new order for every call. We will track the time we spend on your calls and provide you with a monthly breakdown of the calls closed, and time incurred, so that you can top it up when necessary. Block support can be used in any of our other service areas if required, assuring you of value for money.

Ad Hoc Support

If you have an occasional one-off requirement we would term this ad hoc support.

We provide support over the telephone, via email and also via remote access to client sites. We make use of a variety of collaboration tools which allows us to see what you are doing without physically having to be there. Even if you do not have remote access configured, we can still work with you in this way. Remote access allows us to diagnose problems quickly and so you enjoy faster resolution times.